Keeping AME
Spa Clean

Disinfecting with Diligence

The team at AME Spa & Wellness Collective has always dedicated itself to providing a clean and sterile environment for guests to nurture their minds, bodies, and spirits safely. Going forward, all staff members - from trainers and massage therapists to front desk receptionists - will continually ensure that this is a clean and safe atmosphere for guests and associates alike. With that said, in accordance with local guidelines and recommendations from the CDC and WHO, we will be making some changes in our operations going forward.

Highlights

  • Frequent Disinfecting

    Frequent Disinfecting

    High-activity areas within the spa and fitness center - including fitness equipment and spa amenities - will be thoroughly sanitized on a regular basis.

  • social distancing

    social distancing

    To maintain social distancing measures, both the spa and the fitness center will be operating at a limited capacity.

  • high touch objects

    high touch objects

    High-touch surfaces like door handles and countertops will be disinfected with a hospital-grade multi-surface cleaner.

  • Sanitation Amenities

    Sanitation Amenities

    Guests are provided with two disposable facemasks, a personal bottle of hand sanitizer, and a package of disinfecting wipes. Guests are required to wear a facemask.

  • Dedicated Team

    Dedicated Team

    Public areas within the spa and fitness center will be regularly sanitized by our housekeeping team with a state-of-the-art electrostatic spray system.

  • Staff Safety Protocols

    Staff Safety Protocols

    All staff members at AME Spa & Wellness Collective are required to take daily temperature checks before entering the property.

Safety Procedures

  • It’s recommended that guests maintain a distance of 6 feet apart while waiting in common areas.
  • Touchless hand sanitizer dispensers have been added to entrances throughout the spa, fitness center, and reception area.
  • All linens used at the spa will continue to be washed at high temperatures in accordance with CDC guidelines.
  • The restroom is fully equipped with touch-free devices including the sinks, soap, and paper towel dispensers.

Top ten health & sanitation commitments

The safety and wellbeing of our associates, guests, and members is of paramount importance at JW Marriott Miami Turnberry Resort & Spa. Under the guidance of the CDC, local government, and health officials, we've instituted an extensive, multi-point safety and sanitization program.

  • 1/10

    AM-PM DOC ON PROPERTY

    To address medical needs immediately, JW Marriott Turnberry guests have the option to use SKYDOC 24-hours a day to communicate via their computer/cell phone or schedule a doctor to visit in the comfort of their guestroom.

  • 2/10

    GUEST TEMPERATURE CHECKS

    The resort lobby will have non- invasive temperature checks utilizing standalone body temperature check machines. Anyone displaying a temperature over 99.5°F will be taken to a private area for a secondary temporal temperature screening. Guests confirmed to have a temperature over 99.5°F will not be allowed entry to the property and will be directed towards appropriate medical care.

  • 3/10

    SOCIAL DISTANCING

    Guests will be advised to practice physical-social distancing by standing at least six feet away from others not traveling with them in all public areas (standing in lines, using elevators or moving around the property). Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Associates will also be reminded to practice physical-social distancing by standing at least six feet away from guests and other associates when possible.

  • 4/10

    HAND SANITATION

    Touchless hand sanitizer dispensers will be placed at key guest /associate entrances and contact areas such as driveways, reception areas, the resort lobby, restaurant entrances, meeting and convention spaces, elevator landings, pools, spa, salons and exercise areas.

  • 5/10

    CLEANING & SANITATION

    JW Marriott Turnberry will follow the guidance of the CDC, OSHA, and the World Health Organization. The resort has increased its cleaning and sanitizing protocol in all guestrooms and public spaces with the use of a state-of-the-art electrostatic spray system and hospital- grade multi-surface cleaner. The areas include but are not limited to; front desk check-in counters, elevator and elevator buttons, door handles, public bathrooms, guestroom keys and locks, stair handrails, gym equipment, dining surfaces, and seating areas. All bed linen and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. All public restrooms will be equipped with touch-free devices, including sink, soap, and paper towel dispensers.

  • 6/10

    ASSOCIATE TESTING & TEMPERATURE CHECKS

    All JW Marriott Turnberry associates will be tested for COVID-19 and will be monitored daily via non- contact thermometers. Associates confirmed to have a temperature over 99.5°F will not be allowed entry to the property and will be directed towards appropriate medical care. Associates temperature checks will take place daily at our designated associate entrance and will be monitored by our Security Personnel in partnership with Human Resources.

  • 7/10

    TRAINING

    Returning associates will complete a certified remote workplace disinfection, sanitation and safety training program within 5 days of their return date. All associates will receive training administered by our Cleanliness Champions on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations, and Security. Training will be repeated every two months or until the end of the pandemic.

  • 8/10

    VALET

    Valet services have been modified to follow the recommended social distancing practice. Valet attendants will be required to wear and utilize PPE gear (masks and gloves). Attendants will step away six feet, while guests open their own vehicle door. After parking a vehicle, the valet attendant will wipe it down and will switch gloves prior to servicing the next vehicle.

  • 9/10

    GUEST SANITATION AMENITIES

    Each guest will receive an amenity bag at check-in containing two disposable masks, a bottle of hand sanitizer, and a package of wipes.

  • 10/10

    FOOD & BEVERAGE

    All restaurants and bars will reduce seating capacities as directed by local and county ordinances, allowing for a minimum of six feet between each table. Single-use menus with limited items will be used and grab and go facilities will honor social distancing. When made available; In-Room Dining deliveries will be contactless to guestroom doors only and self- serve buffets will be suspended and replaced with a la carte options.

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